Bellow: Ear Prompter
Support
Questions, bugs or feedback. Here is how to reach us and the answers to what people ask most.
Email support
help@getbellow.comWe usually reply within a day or two. Tell us your device, its software version, and what you were doing.
The free trial and the unlock
How does the free trial work?
Every feature is unlocked from the moment you first open Bellow, for 7 days, with no account and no payment details. After day 7, Bellow locks until you buy the one-time unlock. You cannot run, save or edit scripts until then. Your saved scripts stay on your device and you can copy their text out at any time, with or without the unlock.
Is it a subscription?
No. The unlock is a single one-time purchase. It does not renew and you are never billed again.
How do I unlock it?
Tap "Unlock full version" in the banner at the top of your script list, then tap the unlock button. It works during the trial too, if you want to buy early. The price is shown by your store before you confirm.
I bought it but it still says the trial ended.
Open Bellow and use Restore Purchase on the unlock screen. Make sure you are signed in to the same App Store or Google Play account you bought with. If it still does not unlock, email us with a screenshot and your order details.
I bought it on one phone. Can I use it on another?
Your purchase belongs to your App Store or Google Play account. On the other device, sign in to the same store account, install Bellow and use Restore Purchase. Your scripts do not sync, so copy any you want to move.
I bought it in the browser. How do I restore it?
Browser purchases are tied to your checkout, not an account. Use Restore Purchase on the browser unlock screen and paste the checkout ID from your Stripe receipt email. It starts with cs_. If you cannot find it, email us from the address you paid with.
Troubleshooting
I cannot hear anything.
- Turn your volume up and check your phone is not on silent. On iPhone, the ring/silent switch can mute some audio.
- Check the audio is going to your earbuds and not the speaker. Disconnect and reconnect them.
- Close other apps that may be holding the audio, then reopen Bellow.
The voice sounds robotic or is the wrong voice.
Bellow uses the text to speech voices installed on your device, so the sound depends on them. In Bellow's settings you can pick another voice. On iPhone you can add better voices in Settings, Accessibility, Spoken Content, Voices. On Android, check your text to speech settings.
The words come too fast or too slow.
Change the speed slider in the prompter settings to match how you talk. If there are awkward gaps between lines, adjust the gap setting as well. Try the Practice mode first to find a speed that feels natural.
My Bluetooth earbuds feel late.
Some Bluetooth earbuds add a small delay. Try wired earbuds, or a different pair, and adjust the speed.
It says a word is wrong or says it badly.
Use the pronunciation check before you start. It flags unusual words and names and lets you fix how they are spoken. Bellow remembers your fixes for next time.
The screen keeps locking while I record.
Bellow asks your device to keep the screen awake during a session. If your phone still locks, check its auto-lock and battery saver settings.
My scripts are gone.
Scripts live only on your device. They are removed if you delete the app, reset the phone, or clear your browser data for the browser version. We cannot recover them because we never have them. Copy important scripts somewhere safe.
The browser version does not work.
Use a current version of Chrome, Safari, Edge or Firefox, and make sure text to speech voices are available on your computer. Private windows can erase your trial and scripts when you close them.
Privacy in one line
Bellow does not use your microphone, has no accounts, and keeps your scripts on your device. The details are in the Privacy Policy.
Refunds
Refunds follow the store you bought from.
- iPhone and iPad: Apple handles refunds. Request one at reportaproblem.apple.com.
- Android: Google handles refunds. See Google Play's refund guidance, or request one from your order history in Google Play.
- Browser: Payment is taken by Stripe. Email help@getbellow.com from the address you paid with, include your checkout ID, and tell us what went wrong. We review each request.
Still stuck?
Write to help@getbellow.com. Please include your device, its software version, whether you use the app or the browser, and what you were doing when it happened.